Requirements to Become a GoWitness
What are the Acceptable Forms of ID?
What types of documents might I witness?
How old do I have to be to witness documents?
About the Required Background Check
Note: Some background checks may be delayed due to court and DMV closures caused by COVID-19.
As part of your onboarding, GoWitness will conduct a criminal background check with your consent. Potential U.S. signers must provide a valid social security number in order to undergo the criminal background check, which is conducted by a third-party company, Checkr, Inc. The background check searches national and county-level databases, as well as local courthouse records, for convictions throughout your adult life. This check also searches the United States Department of Justice Sex Offender Registry and the Federal Criminal Records database.
The results of the background check are reviewed by GoWitness and assessed against applicable regulations and GoWitness’s internal safety criteria. You may be ineligible to witness on the GoWitness platform if, at the time of your application, your background check results reveal that you:
- Are listed on the National Sex Offender Registry database;
- Have been convicted at any time of a disqualifying violent crime (such as homicide, kidnapping, human trafficking, arson, burglary, carjacking, robbery, or aggravated assault);
- Have been convicted at any time of a sexual offense (such as rape, sexual assault, or child pornography);
- Have been convicted at any time of an act of terror;
- Have been convicted of driving under the influence of alcohol or drugs in the past seven years, or longer in some jurisdictions;
- Have been convicted of a disqualifying fraud-related offense in the past seven years for most jurisdictions, although this time frame may be longer, or shorter, in certain jurisdictions;
- Have been convicted of a disqualifying drug-related offense in the past seven years for most jurisdictions, although this time frame may be longer, or shorter, in certain jurisdictions;
- Have been convicted of a disqualifying theft or property damage offense in the past seven years for most jurisdictions, although this time frame may be longer, or shorter, in certain jurisdictions.
Please be aware that laws governing disqualifying convictions vary significantly by jurisdiction, and the above list is not inclusive of all disqualifying convictions. You may be found ineligible to drive for GoWitness based on other types of records.
GoWitness requires an up-to-date background check to remain on the platform. If you are returning to the platform after a period of inactivity, please contact us to ensure that your profile is current.
After onboarding, GoWitness enrolls all active witnesses in continuous monitoring of criminal records, which notifies GoWitness of new pending criminal charges or convictions.
Please be aware that in New York City, DMV and criminal background checks are conducted by the Taxi and Limousine Commission (TLC) according to their licensing standards, not by GoWitness.
GoWitness reserves the right to disqualify a signer at any time, in compliance with applicable law, should their background check reveal any disqualifying offense or for any other safety-related reason.
If your background check reveals potentially disqualifying information, you will receive a copy of the report via email along with instructions on how to dispute the results. Keep in mind that background checks may take several weeks to process.
 Certain states may restrict access to criminal records older than 7 years.
Other flags that may come up in the report:
Background Check FAQs
1. How are background checks affected by COVID-19?
Some background checks may be delayed due to court and DMV closures caused by COVID-19. If your background check is affected by these closures, you may be unable to go online or receive ride requests until your background check is completed. You can check the status of your background check by logging in to the Checkr applicant portal.
We will continue to conduct continuous criminal monitoring and driving record monitoring of active signers.
2. How long will my background check take?
Typically, background check results will be available within 2-4 days. You can check the status of your background check by logging in to the Checkr applicant portal.
3. I received a copy of my background check, but it is incorrect. I was not charged with the offense listed, or there is something inaccurate or incomplete about the information in the report. What should I do?
If you believe that the contents of your background check are inaccurate or incomplete, you may contact Checkr, Inc. (the company that provided the background check to GoWitness) directly by phone at 844-824-3257 or by using the Checkr applicant portal.
Please note that there is no time limit on when you can dispute the accuracy of your report with Checkr, but we encourage you to do so as soon as possible.
4. I received a copy of my background check, and it is accurate. However, I believe there was an error. I do not believe I should be disqualified from driving for GoWitness based on my criminal history. What should I do?
If the information contained in your background check is correct, but you still have questions or would like to provide us with additional information, contact GoWitness support directly.
5. It seems like GoWitness’s background check criteria may vary by region. Why?
State and local laws vary significantly. Some jurisdictions require GoWitness to disqualify applicants with certain records, while others do not require disqualification for those same records. To comply with applicable laws, the criteria GoWitness uses to evaluate an applicant’s criminal history often varies by jurisdiction.
6. I have applied to provide services on several “gig economy” platforms. My background check passed for those companies, but I was disqualified from driving for GoWitness based on my criminal history. Why?
Laws governing “gig economy” companies may vary depending on the type of service being provided. Also, keep in mind that potential signers’ background checks must comply with GoWitness’s internal safety standards, which may be more strict than regulatory standards or the criteria of other platforms.
7. I have been driving for GoWitness, but I was notified that I need to pass another background check to keep driving. Why? I already passed a background check when I initially applied.
GoWitness conducts background checks routinely on all active signers to ensure continued compliance with applicable laws and safety regulations. GoWitness may also conduct an additional background check if you move from one driving region to another.
8. My ID Validation failed. Why? What does this mean?
All Social Security Numbers (SSN) are validated against multiple databases to ensure that the SSN matches the user applying to drive with GoWitness.
9. My background check is ‘suspended’. What does that mean?
Your background check may require additional action with Checkr. You should have received an email from email@example.com with instructions, or you can log-in to the Checkr applicant portal to view your status.
Safety & Reporting
Report an Incident
What else should Signers and Users report?
Anything that makes a user or signer uncomfortable during a signing should be reported immediately to firstname.lastname@example.org or via the Contact Admin form in the app. The integrity of our company is based on the integrity of each user and customer, so we need your help to identify where problems may exist.